1. How to buy.
Buying at Skin Generics is easy and simple, just follow these steps:
1.1. Search your product
Choose from our drop-down menu and filter by treatment, skin type or product category.
1.2. With a single click everything at your fingertips.
Discover all the products we offer, with just one click you can access the product photo, price, description, benefits, breakdown of the active complex, etc.
1.3. Shopping Cart
Add the item you wish to buy to the shopping cart and choose if you want to continue buying or processing the order.
1.4. Continue shopping, finalize purchase.
If you want to continue shopping, repeat the search process, but if you want to process the order, click on “Make Purchase” in the shopping cart.
1.5. Personal information.
Enter your personal information and shipping address to process the order
1.6. Confirmation of data.
Make sure the shipping and billing address are correct.
1.7. Payment method.
Select a payment method: credit card or PayPal.
1.8. Order check.
Check that your order is correct, that you have included all the products you want and confirm it.
1.9. Confirmation and payment of the order.
You will receive an e-mail confirming your order and charging it.
All products are new and are presented in their original packaging or seal. If you detect an error with the photo that appears on the page, contact us so we can correct it
The prices shown include VAT and are valid for the peninsula and the Balearic Islands. For the Canary Islands, Ceuta and Melilla, the client will be responsible for indirect taxes. Prices do not include shipping. The prices shown are valid except for typographical errors and while stocks last. The prices can vary without notice. All sales are made with your corresponding ticket or purchase invoice that you will receive along with the order.
Placing an order in Skin Generics is very simple and fast.
4.1. How can I know that I have made my purchase well?
Once your order is placed, you will receive a confirmation email. If you do not receive it, contact our customer service department, via email firstname.lastname@example.org
4.2. May I know when my order is ready?
Yes, when your order is ready and leaves our warehouse you will receive an email with the carrier's tracking number.
4.3. Can I remove items from the order?
If you have processed and accepted the order, we cannot remove it from the system. If you are in the preview of the order, in the shopping cart you can remove any product before accepting your order.
4.4. What should I do if a defective or damaged item arrives?
In Skin Generics we only sell items in perfect condition and 100% original. Do not accept delivery if the package is open, damaged or defective. In that case, return it to the carrier that makes the delivery. If you have already accepted the delivery and you receive any defective, broken or with any quality problem, contact us through email@example.com
4.5. What should I do if I receive an incorrect item?
If by mistake you receive an article different from the one you requested, please contact our customer service department firstname.lastname@example.org
Registration is required to complete the purchase correctly. You will only need to fill in the required required data indicated on the registration screen.
6. Shipping and delivery times.
Spain peninsula 24 hours
Balearic Islands between 24-72 hours.
Canary Islands, Ceuta and Melilla approximately between 9 and 11 days,
Portugal approximately between 5 and 7 days.
Europe between 9 and 15 days, depending on destination.
Portuguese Islands approximately between 9 and 15 days.
The delivery of your order, will be notified by transport by SMS to the mobile (this service has no additional cost)
The amount of shipping costs is calculated automatically at the time of ordering, depending on the destination and the total amount of the purchase.
6.1. How much do I have to pay for shipping costs?
For shipments Spain (Peninsula):
Shipping costs are calculated automatically when you place your order.The delivery time of our warehouses will be 24 hours upon receipt of the order (in working days), provided that the product is available in stock. The delivery time by the carrier will depend on the route they make (calculating a minimum of 24 hours to pick up in our warehouses and a maximum of 48 hours)
For shipments to (Balearic Islands):
Shipping costs are calculated automatically when placing your order. The delivery time of our warehouses will be 24 hours upon receipt of the order (in working days), provided that the product is available in stock. The delivery time by the carrier will depend on the route they make (calculating a minimum of 48/72 hours to pick up in our warehouses and a maximum of 96 hours)
For shipments to (Canary Islands, Ceuta and Melilla):
Shipping costs are calculated automatically when placing your order being indirect taxes, Customs and DUA charged to the customer when applicable.
The delivery time of our warehouses will be 24 hours upon receipt of the order (in working days), provided that the product is available in stock. The delivery time by the carrier will depend on the route they make (calculating a minimum of 9 days to the collection of our warehouses and a maximum of 15 days) provided that the product is available in stock.
For shipments abroad:
We are constantly working so that you can purchase Skin Generic products from anywhere in the world. Currently, we are ready to ship to Europe. The merchandise will be sent by the Transportation Agency, delivery times will fluctuate depending on each country of destination, the deadline being between 10/15 days. Shipping prices are applied by purchase volume and current rate. If the country to which you wish to receive your Skin Generics products is outside European territory, contact us at email@example.com to verify that we can ship.
At the end of our general conditions (section 10), we detail our transport rates based on your purchase order. Increasing the purchase decreases the amount of transport.
6.2. Where I can get my order?
You can receive it at the address you choose and it is most comfortable for you: home, work, send it to someone else, etc.), but never to a Post Office.
Choose the most comfortable way for you.
7.1. What form of payment can I use to make my purchase?
We have the following payment methods: Visa, Visa electron, Mastercard, or PayPal.
7.2. Why can my credit card be declined?
Your card may be rejected for one of the following reasons:
- The card may be expired, first check that your card does not exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
7.3. Is it safe to use my credit card on our website?
Yes, the data is transmitted in an encrypted form to the bank that makes the payment, so that Skin Generics never receives, sees or disposes of your credit card data.
Returns will only be accepted if a product arrives in poor condition due to quality problems or an error by our stores. To return an item, we need its original packaging, verify that it has not been tampered with and its corresponding invoice that you received in the shipment.
To return an item you must request a return through firstname.lastname@example.org, once the return is studied, you must send us a photograph of the product and the purchase invoice via e-mail to proceed with the approval and sending of a new unit .
Returns of products purchased from Skin Generics online can only be returned in the online store.
8.a. Returns and payments of products in promotion.
IMPORTANT: All promotions imply a promotional discount that falls on the products purchased. In case of return and payment of one or more products within an order under a promotion, the amount to be paid for said products will be the corresponding to the price paid by him in the promotion.
8.1. What is the deadline to make a return?
The deadline for any return is 7 calendar days from the date of purchase, as long as the products you have received have a manufacturing defect or preparation error of our warehouses.
8.2. Do I have to pay something for my return?
Returns to Skin Generics will be free when the merchandise has reached the recipient with a manufacturing defect or due to an error in the preparation of our warehouses.
8.3. How will I receive my refund?
Once the return is approved (as the main norm of our company), you will receive another unit of the same item at no cost. There is also the option to return the amount paid through transfer.
8.4. When will I receive my refund?
When we receive and approve the return (remember, the products and their packaging have to be in perfect condition) you will receive an email requesting a Bank Account number to be able to refund the amount through Bank Transfer, the amount will be credited to your account in a few days.
8.5. What can I do if the amount of my return is incorrect?
Contact us through email@example.com and we will try to solve the problem as soon as possible. Skin Generics reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received and sent.
These products are not guaranteed due to their nature of consumer goods. These products will only be guaranteed when the customer arrives broken or in poor condition, and the customer must notify the incident immediately by providing evidence or photographs of the breakage if requested.