Shipping policy


1. Transport company:

 

2. Shipping expenses:

  • Spain (Peninsula)

    • Orders up to € 45: € 3.50

    • From € 30, free shipping

  • Balearics

    • Orders up to € 45: € 7.50

    • From € 45, free shipping

  • Canary Islands, Ceuta and Melilla

    • Orders up to € 75: € 17.50

    • From € 75, free shipping

By adding the product to the cart and confirming the shipping address, the system will automatically show the price of the aforementioned shipment.

 

3. Shipping address:The delivery of the orders will be made at the delivery address freely designated by the user. Thus, the provider assumes no responsibility for when the delivery of the product does not be carried out as a result of the fact that the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made due to causes outside the shipping company, assigned for this purpose, as is the absence of the recipient.

When the purchase is made, the shipping place is chosen.

The delivery schedule will be in habitual work hours.

Notwithstanding the foregoing, the provider has adopted the measures required to a diligent merchant so that the delivery can be made in the agreed time, so that no responsibility may be charged against the provider.

Shipments are only made to destinations from Peninsular Spain, Balearic Islands, Ceuta, Melilla and the Canary Islands.

FUTURE COSmetics Labs, S.L. It will put all the means at your disposal so that your order is delivered within the period on our website at the date of issuance of the order confirmation.

 

4. Delivery deadlines:The delivery deadline will depend on the destination, the product, according to the population of destination and the form of payment chosen:

  • Spain Peninsula 48-72 hours.

  • Balearics approximately between 5 and 7 days.

  • Canary Islands, Ceuta and Melilla approximately between 9 and 11 days.

This term is understood as long as the availability of the service has been confirmed and the full payment of the order has been verified. In the case of products not available at the time of purchase, our customer service may provide availability information.

If you have requested several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Keep in mind that, given the lack of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our customer service through the following email address: online@skingenerics.com indicating the order number.

During holiday periods, FUTURE COSmetics Labs, S.L.The right to send orders with a greater delivery period to the aforementioned is saved. Orders will begin to be processed from the next non -holiday.

 

5. Shipping confirmation: At the time of delivery of the order to our carrier we will send you confirmation of the shipment to the email address that you have provided when you order. In the shipping confirmation we will indicate the corresponding monitoring number so that you can monitor the it through our carrier's website. The delivery of your order in the address indicated by you, will be notified by the carrier through an SMS notice to your mobile (this service has no cost for you)

 

6. Damage to delivery: The products are sent in safe packaging. If at the time of delivery it could be seen in a visible and clear way, without the need to manipulate the shipping packaging or those of the product, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the merchandise received, the customer must immediately contact our customer service line 935407474 or to the email online@skingenerics.com, to be able to urge the return of the product or affected products and proceed to their replacement by another in optimal conditions or, reimburse the price paid for it, as indicated in said email.

Similarly, if damage to the product is detected once the bulge is opened while the packaging in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months since it was aware of it in our customer service line 935407474 or to the email online@skingenerics.com.