Service terms

General contracting conditions

1. Parties and acceptance of the general contracting conditions:

(From now on also the general conditions or CGC):

On the one hand, the product supplier, FUTURE COSmetics Labs, S.L., whose commercial name is Skin Generics (hereinafter also the provider), with a registered office in C/ Torrent Can Mateu 33 B, 08329, Teià, Barcelona, ​​N.I.F. B19493907, phone of Customer Service 935407474, and e-mail: rgpd@future-cosmetics.com, being holder of the website www.skingenerics.com, exposes the contractual document that will govern the contracting of products through the website reviewed.

And on the other, the User - Client (hereinafter the user), registered on the website by means of a username and password, on which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

Both accept This document, and entails that the user:

  1. He has read, understand and understand what is stated here.

  2. Which is a person of legal age and with sufficient capacity to hire.

  3. Which assumes all the obligations arranged here.

  4. That you have read and accept these general conditions of purchase from the moment any offered product acquires.

This document can be printed and stored by users.

The provider makes available to them the address of e-mail rgpd@future-cosmetics.com to raise any questions about these conditions.

These conditions will have a period of indefinite validity and will be applicable to all hiring made through the website www.skingenerics.com of the provider.

The provider reserves the right to unilaterally modify these general conditions, without affecting the goods or promotions that were previously acquired to the modification, in order to improve the products offered. In any case, before buying the products these general conditions must be consulted.

It is advisable to save a copy of the data contained in the bought products. FUTURE COSmetics Labs, S.L. It is not responsible for any loss of data, files or any damage that will result from a backup failure by the user of the data contained in the products acquired such as memory cards.

FUTURE COSmetics Labs, S.L. It is not responsible for the consequences that may result from inadequate use of products for sale on the web.

The civil liability of FUTURE COSmetics Labs, S.L. Due to the products supplied, it is limited to the amount of them, the user renounces to claim any responsibility to FUTURE COSmetics Labs, S.L. For any concept in any case of dissatisfaction of the products acquired on the website www.skingenerics.com, as well as possible failures, slow access or errors in access to the web, including data losses or other information that could exist on the user's computer or network that access the website www.skingenerics.com.

FUTURE COSmetics Labs, S.L. It is a company specialized in remote sale of beauty products. FUTURE COSmetics Labs, S.L. Sell ​​your products at the Internet through your website. The provider does not have a physical store for the sale of its products.

 

2. Object of the contract:

2.1 scope: The purpose of this contract is to regulate the contractual relationship of sale born between the provider and the user at the time it accepts these purchase conditions during the online contracting process verifying the corresponding box. These CGCs will be applied from the day the order is made.

The contractual relationship of sale entails the delivery, in exchange for a certain and publicly exposed price through the website, of a specific product.

2.2 Application territory: The virtual store of www.skingenerics.com It is active for all of Europe.

2.3 Ability to hire: In order to make an order, they must be of legal age and have the capacity to hire.

2.4 Customer acceptance: The validation of an order through the web www.skingenerics.com It is done by email and also implies the automatic acceptance of the CGC. These conditions are available on the web www.skingenerics.com Or, if you wish and request, we can make it available by email.

2.5. Modification of the General Contracting Conditions: Future Cosmetics Labs, S.L. reserves the right to make changes and/or modifications in these CGC. We advise our clients to check them regularly. In the event that these changes or modifications are introduced once an order will be made, the conditions in force on the date on which said order was made will be applied.

 

3. Information provided on the website www.skingenerics.com:

3.1 Publication of prices: Product prices are shown on each product on our website www.skingenerics.com.

3.2 Product information: The information that appears in our advertising, brochures, other written material, on our website or the one provided to you constitutes an invitation to make a purchase. The contents of www.skingenerics.com They are in constant renewal and update to offer our clients the most complete and detailed information possible. All contractual information present in www.skingenerics.com They are shown in the Spanish language (Spanish) and communication with customers and users, as well as the formalization of the contract, they will be carried out in this language, although, if the client wishes, it can be done in Catalan or another language always indicating it before starting the hiring procedure.

3.3 Availability of the product/s: There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, the product in question will be visible, but not available for purchase.

3.4 RIGHT OF ANULY: FUTURE COSMETTICS LABS, S.L. This action is reserved (annulment right) of the sending of a specific product that does not meet the quality requirements taxes to all products of www.skingenerics.com. In the event that this lack of quality was detected, the customer service of FUTURE COSmetics Labs, S.L. It will suggest a replacement product and, if the replacement is not to the client's liking, the cost of said product will proceed.

3.5 Orders 24h, every day of the year: The request for the order receipt is twenty -four (24) hours the three hundred and sixty -five (365) days of the year, although orders made after the eighteen (18:00) hours will be processed, leaving for the next business day in Barcelona. The orders received on Fridays, Saturdays and Sundays will be processed to arrive on Monday or first business day, will be delivered on Mondays (or first next business day). After that time they will be prosecuted on Mondays and delivered the next business day, in Peninsula and stipulated in the corresponding section for orders from outside the peninsula.

3.6 Fraud: Yeah FUTURE COSmetics Labs, S.L. Suspected or detects some anomaly or fraud, the right to cancel the transaction for security reasons is reserved.

 

4. Purchase procedure:

The user to access the products offered by the provider, must register through the website by creating a user account. To do this, the user must provide freely and voluntarily the personal data that will be required.

The user will select a username and a password, committing to make them diligent, and not make them available to third parties, as well as to communicate to the provider the loss or theft of them or the possible access by an unauthorized third party, in such a way that it proceeds to the immediate blockade.

The user will not be able to choose as username words that have the purpose, to confuse others to identify it as an integral member of the provider, as well as malsonant, injurious expressions and in general, contrary to the law or the demands of morality and good customs.

Once the user account has been created, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

  1. Choosing the product by clicking on "Add to the cart" will be adding automatically in the "purchase cart".

  2. If you want to add more products, you must select the "Continue buying" option. If by mistake you have added any that you did not want, you must click on the option to delete from the purchase cart.

  3. Chosen/s the product/s must click on the “order” tab, to order. By clicking in this option, the purchase confirmation will appear (summary of the order made, its data and form of payment chosen).

  4. User credentials will be requested, through three forms:

    1. The user registration: if it is not previously registered user, to be able to make the purchase (said registration is free), a data collection form must be completed (in which you will have to accept the policy of privacy D .. Once it is completed, it will receive a registration confirmation e-mail indicated in the email address indicated.

    2. If you were already registered and already a customer: you can access your data by clicking on the User button already registered, insert your username and password

    The spam and unwanted mail controls of their email input tray must be reviewed and always verify that the contact data you provide is correct.

  5. Once registered, an observations screen will appear, where you can indicate the delivery schedule; A verification box that must mark it since it is the acceptance of these general hiring clauses and the privacy policy.

  6. To finish the process, you must click on the end button.

In any case, the provider's contracting platform will inform the user, once the contracting procedure is finished, via email regarding all the characteristics, price, forms of transport, hiring date and delivery deadlines of the purchased product.

If there were any type of error in the indicated address or at any other point of the order, you must immediately notify the e-mail address that will appear on the web to proceed to the correction of this error.

Faced with any questions, you can contact our customer service through any of the methods facilitated on the web www.skingenerics.com.

FUTURE COSmetics Labs, S.L. It will provide customer service for free through our contact email rgpd@future-cosmetics.com, if you choose another means of alternative communication, the user is the one who must take care of the particular cost of the same.

FUTURE COSmetics Labs, S.L. He puts at your disposal in Spain subject to the cost of your telephone operator.

 

5. Shipping:

5.1 Transport company: They will be carried out through companies:

  • Express Correos whose customer service phone is 902122333

  • Ramoneda (Canary Islands) whose customer service phone is 937367914

5.2 Shipping expenses:

  • Spain (Peninsula)

    • Orders up to € 30: € 3.50

    • From € 30, free shipping

  • Balearics

    • Orders up to € 30: € 3.50

    • From € 30, free shipping

  • Canary Islands, Ceuta and Melilla

    • Orders up to € 50: € 7.50

    • From € 50, free shipping

  • Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Guernsey's Bailía, Ireland, Italy, Jersey Island, Man Island, Azores Islands, Malvinas Islands, Luxembourg, Madeira, Monac

    • Orders up to € 100: € 19.50

    • From € 100, free shipping

  • Europe Zone 2 (Greenland, Faroe Islands, Algeria, Morocco, Tunisia, Turkey, Russia, Bosnia-Herzegovina, Iceland, Belarus, Macedonia, Morocco, Serbia and Ukraine)

    • Orders up to € 150: € 39.50

    • From € 150, free shipping

When the user-client adds the product to the cart and confirm the shipping address, the system will automatically show the price of the aforementioned shipment.

5.3 Shipping address: The delivery of the orders will be made at the delivery address freely designated by the user. Thus, the provider assumes no responsibility for when the delivery of the product does not be carried out as a result of the fact that the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made due to causes outside the shipping company, assigned for this purpose, as is the absence of the recipient.

When the purchase is made, the shipping place is chosen.

The delivery schedule will be in habitual work hours.

Notwithstanding the foregoing, the provider has adopted the measures required to a diligent merchant so that the delivery can be made in the agreed time, so that no responsibility may be charged against the provider.

Shipments are only made to destinations from Peninsular Spain, Balearic Islands, Ceuta, Melilla, Canarias, Portugal, Portugal Islands and Europe.

FUTURE COSmetics Labs, S.L. It will put all the means at your disposal so that your order is delivered within the period on our website at the date of issuance of the order confirmation.

5.4 Delivery deadlines: The delivery deadline will depend on the destination, the product, according to the population of destination and the form of payment chosen:

  • Spain Peninsula 24 hours.

  • Balearic Islands between 24-72 hours.

  • Canary Islands, Ceuta and Melilla approximately between 9 and 11 days.

  • Portugal approximately between 5 and 7 days.

  • Europe depending on the area between 9 and 15 days.

  • Portuguese islands approximately between 9 and 15 days.

This term is understood as long as the availability of the service has been confirmed and the full payment of the order has been verified. In the case of products not available at the time of purchase, our customer service may provide availability information.

If you have requested several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Keep in mind that, given the lack of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our customer service through the following email address: rgpd@future-cosmetics.com indicating the order number.

5.5 Shipping confirmation: At the time of delivery of the order to our carrier we will send you confirmation of the shipment to the email address that you have provided when you order. In the shipping confirmation we will indicate the corresponding monitoring number so that you can monitor the it through our carrier's website. The delivery of your order in the address indicated by you, will be notified by the carrier through an SMS notice to your mobile (this service has no cost for you)

5.6 Damage to delivery: The products are sent in safe packaging. If at the time of delivery it could be seen in a visible and clear way, without the need to manipulate the shipping packaging or those of the product, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the merchandise received, the customer must immediately contact our customer service line 935407474 or to the email rgpd@future-cosmetics.com , to be able to urge the return of the product or affected products and proceed to their replacement by another in optimal conditions or, reimburse the price paid for it, as indicated in said email.

Similarly, if damage to the product is detected once the bulge is opened while the packaging in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months since it was aware of it in our customer service line 935407474 or to the email rgpd@future-cosmetics.com.

 

6. Prices and deadlines for the validity of the offers:

All prices set out in the store www.skingenerics.com They include the valid VAT at the time of purchase. All prices consisting of the web are valid and will be expressed in the euro currency (€). These expenses, unless expressly indicated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the acquired product or service.

Added Value Tax: In accordance with the provisions of article 68 of Law 37/1992, of December 28, of the Value Added Tax, the delivery of the products will be understood as located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable type of VAT will be legally in force at all times depending on the specific article in question. In orders to the Canary Islands, Ceuta and Melilla, the deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

The user will receive the order of the order to the email address provided by the user once the purchase has been made.

The prices applicable to each product will be published on the web and automatically applied by the hiring process in the last phase of the same.

In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The delivery modality is detailed in section 5 of these general conditions.

The data recorded by the different payment methods constitute a proof of the date on which financial transactions were made and will serve whether or not said order is subject to promotion.

For any information about the order, the user can contact through the provider's customer service phone or email to the facilitated address.

 

7. Payment methods:

Next, we detail the available systems:

7.1 Payment by credit or debit card: The user must have credit or debit card in force, where you must specify all the card number digits in the corresponding form. The operation is formalized at the time of ordering. Only payments with safe cards are accepted in which authentication of your identity is carried out as a card holder according to the method established by your bank, through safe electronic commerce ("Verified by Visa" and "Mastercard Securecode"). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or box.

The system called SSL (Secure Sockets Layer) is used, payment system in a safe environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 PayPal: Once the purchase is finished, if this form of payment is chosen, the official PayPal website will be network where you can make the payment. Once the payment is made correctly, your order will be completed and an email will be sent with the summary of your purchase. Pressing the “Back to the Web” button will return to the web to see the order and be able to print it.

PayPal automatically encodes confidential data with the help of the most advanced technologies available in the market. PayPal has its own privacy policies and FUTURE COSmetics Labs, S.L. He has no responsibility for them.

 

8. Right of withdrawal:

8.1 Right of withdrawal: The user is entitled to the exercise of the right of withdrawal, and for this it has a period of 14 calendar days from the receipt of the product, without penalty for their exercise; The consumer reimbursement of the total purchase amount should be made, that is, the price of the product plus shipping costs, within 14 days following the exercise of the right of withdrawal by the user/consumer. In relation to shipping costs for the return of the products, they will be in charge of the user-consumer. The exercise of the right of withdrawal is not subject to any formalism. The consumer will only be responsible for the decrease in value of the goods resulting from a manipulation of them different from that necessary according to their nature, their characteristics or their operation, without being limited its right to the exercise of the latter. To carry out this right of withdrawal you can fill in this form with your order number (to obtain reimbursement of the amount of the product/s within the maximum period of the fourteen (14) calendar days following the receipt of the order) next to their contact data. You can send us through the mail rgpd@future-cosmetics.com or by postal mail (by any means admitted in law), always within 14 calendar days to the reception of the order. From this period, it may only request the return or change of the products for technical reasons subject to the guarantee of said product/s.

You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an inappropriate use of the good or different from the nature of the same to the direction that we have provided.

It is recommended to return in its original packaging, in case it is not possible, the product could suffer a depreciation in its value. The client will be responsible for the packaging and protection of the products he sends, as well as the expenses derived from the shipment.

Provided that the products are returned within the period of 14 calendar days, without damage or marks of any wear and complying with the requirements established in this section, we will reimburse the total amount of the purchase.

The right of withdrawal will not be applicable to the contracts that refer to the supply of prevented goods that are not suitable for being returned for reasons for health protection or hygiene and that have been despised after delivery.

8.2 Return by mistake in the order by Future Cosmetics Labs, S.L.: When the product does not correspond to that of the order, due to some error attributable to the company, the user must communicate it by mail to the company as soon as possible; FUTURE COSmetics Labs, S.L. It will run with the collection expenses of the product sent by error and delivery of the corresponding to the order made.

8.3 Verification of returns: The verification and verification of the products subject to return will be in charge of FUTURE COSmetics Labs, S.L. That, once in its facilities, it will verify that they are received complying with all the requirements established in section 9.1. In case of missing any of the elements, we would communicate in writing via mail indicating the content that is missing.

 

9. Refent:

When the return occurs (the withdrawal is exercised) the amount paid by the product plus shipping costs will be returned. The return expenses will be in charge of the consumer-user, the deadline for reimbursement will be at most within the 14 natural and through the same means in which the purchase was made.

 

10. Applicable guarantees and post -sales services:

10.1 Guarantee: All products offered through the website are completely original, unless otherwise indicated in their description.

SATISFACTION GUARANTEE: If at the time of receiving the product and, before exercising the right of withdrawal, the user does not convince the purchase can opt for any of these options:

1. Card the product for a voucher of the same value to the product purchased and returned, to redeem it for another of the same value (if the price of the product was higher than that of the Vale, the user must pay the difference),

2. Change the item for another, if the price of the product was higher than that of the changed product, the user must pay the difference.

10.2 Guarantee in case of defective product: In case of defective product, FUTURE COSmetics Labs, S.L. You must proceed to the repair, replacement, reduction of the price or resolution of the contract (as appropriate), efforts that will be free for the user. FUTURE COSmetics Labs, S.L. It responds to the faults of conformity that are manifested within two years from the delivery; The consumer - user must inform FUTURE COSmetics Labs, S.L. of the lack of conformity within two months since he was aware of her.

 

11. Nullity and inefficiency of clauses:

If any clause included in these general conditions be declared, totally or partially, null or ineffective, such nullity or inefficiency will affect only to said provision or the part of the same that is null or ineffective, subsisting the general conditions in everything else, having such a provision, or the part of the same that was affected, by not put.

 

12. Online litigation resolution (online dispute resolution):

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission facilitates a free access platform for the resolution of online conflicts between the user and the provider, without the need to resort to the Courts of Justice, through the intervention of a third party, called a litigation resolution agency, which acts as an intermediary between them. This organism is neutral and will dialogue with both parties to achieve an agreement, being able to finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

 

13. Applicable law and jurisdiction:

These conditions will be governed or interpreted according to Spanish legislation in what is not expressly established. The provider and the user agree to submit any controversy that could arise from the provision of the products or services subject to these conditions, to the courts and courts of the provider's domicile (if not considered as a consumer for the purpose of the TRLGDCU) or the user (if considered as a consumer for the purposes of the TRLGDCU).

 

14. Applicable regulations:

These general conditions are subject to the provisions of:

  • European regulations regulating electronic commerce:

    • Directive 97/7/EC relating to consumers protection in distance contracts (distance sales directive);

    • Directive 2000/31/EC relating to certain legal aspects of the services of the Information Society, in particular electronic commerce in the internal market (directive on electronic commerce).

  • Spanish regulations:

    • Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users.

    • Law 7/1998, of April 13, on general hiring conditions, and subsequent modifications,

    • Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 regarding the protection of natural persons in regards to the processing of personal data and the free movement of these data and by which the 95/46/EC (General Regulation of Data Protection) is repealed (General Data Protection Regulation)

    • Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights,

    • Law 7/1996, of January 15 of Retail Trade Order, and

    • Law 34/2002 of July 11, on services of the Information Society and Electronic Commerce and subsequent modifications.

 

15. Comments and suggestions:

Your comments and suggestions will be well received. We beg you to send us such comments and suggestions through our contact form.

In addition, we have official claim sheets available to consumers and users. You can request them by calling the customer service phone 935407474 or through our contact form.